Privacy Policy
This policy sets out the basis on which your personal data will be processed and stored by The Antique Wine Company ("The Company").
Ways in which we use your personal details/information
The Company collects and processes your information to:
- provide you with information and services that you may request from us at any time;
- notify you about changes or enhancements to our services;
- improve and obtain feedback on our services; and
- identify and prevent breaches of our network security, the law or the Company's contractual terms.
Information provided by you and third parties
This may include your contact details, payment details, records of any problems/complaints, details of participation in events or surveys and records of your preferences.
Information we collect
The Company collects and renews information about users of its services via direct contact with service users, from third parties and during the course of business.
The Company collects details of the following:
- information that you provide by filling in forms on our Website. This includes personal information provided at the time of opening an account, subscribing to our Newsletters, making bids on auction items or when requesting further services or information from us;
- information about your computer including (where available) your IP address, operating system and browser type; and
- types of data accessed, time of use of service, data logs including Web Traffic Data from the use of the Company's Website.
Web Traffic Data includes but is not limited to times and location of access, duration of connection to services, details of networks and data/systems accessed and details of any messages sent using our services.
This information is not shared with other organisations or third parties for commercial purposes.
You may log in to your account at any time using the link at the top of this page. Once logged in you may view and/or edit any of your personal information that is stored with us. The Company cannot be held responsible for any incorrect information entered by you. Please ensure your login details are kept secure. The Company recommends changing your password regularly.
Access to information
The Company will provide Website users/customers with access to any information that we maintain about them upon request. Information about third party users will not be provided unless the Company is required by law to provide such information. Users can access their information (such as contact information, customer number and any passwords) by e-mailing or writing to the Company.
Sharing your information with third parties
The Company does not disclose your personal data to third parties except when provided by law or with your explicit consent. The Company does not sell or share its customer list with any third party. Upon making a payment via the website The Company will securely use some personal information stored in your account to facilitate transactions with Barclays Bank Ltd or Paypal.co.uk. This information will not be shared with other parties.
Cookies
A Cookie is a piece of software that is installed on your computer. The Company uses Cookies to collect information about how our Website is being used. Cookies do not collect personal information. Until you have registered for one of our services (such as newsletter or wine list download) the Cookie will only monitor general Website use. However, following registration, the Cookie will store certain information to facilitate your use of the Website. The ability to receive Cookies can be disabled on your personal computer but this may materially affect the nature and quality of the data you obtain via the Website.
Interception of e-mail
The Company may reject, delay or remove e mails that raise security issues such as viruses or that contain content/attachments that could disrupt the Company's network/systems.
The Company operates a Spam filter that may inadvertently result in genuine e mails being affected.
Recording of Telephone Calls
To help us continually improve our services, the Company reserves the right to monitor and/or record your telephone calls with us from time to time.
Security
The Company operates stringent policies in relation to data access, data storage and backup, transmission of communications and integrity/security of environment. The Company will use its reasonable endeavours to ensure that appropriate security is in place to protect customers against the loss or misuse of information the Company has collected from the Website.
Withdrawal from Direct Marketing
Please notify us if you do not wish to be contacted by way of direct marketing by e mailing info@antique-wine.com
Contact
If you have any questions concerning the Company's privacy policy, please write to Nicholas Connell, AWC Wine Academy, 53 Queen Anne Street, London, W1G 9JR.
